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Payment Terms


Cloud Tailor is an online and offline hybrid model for servicing customers for their custom stitched costumes and fashionwear. The details of the products, services or product specifications (weight, stitching seam strength, colours and tints, handwork details, sizes and measurements, etc.) as mentioned on Cloud Tailor digital / online mediums (All company owned and related Mobile applications, Digital Online Websites and Company owned social mediums – hereby collectively referred to as ‘Cloud Tailor Interfaces’) and offline fulfilment centers are only approximate values as they are custom fit measurements and may differ based on fabric quality and specifications.

The usage of any and all of the ‘CloudTailor Interfaces’ at any point of time, warrants your acceptance of the latest terms in this disclaimer, the clauses of which can change from time to time, due to any updates operational or regulatory requirements.

The usage of any and all of the ‘Cloud Tailor Interfaces’ at any point of time, warrants your acceptance of the payment terms in this document, the clauses of which can change from time to time, due to any updates operational or regulatory requirements.

Payment for Online Orders and Shopping through ‘Cloud Tailor Interfaces’:

‘Cloud Tailor Interfaces’ offer you multiple payment methods to make your purchase by using options such as Visa, MasterCard, Diners and American Express credit/debit cards, UPI, Netbanking options in India and other countries, through its selected government approved thirdparty payment gateways or payment processors. The availability of the services of such payment gateways in all countries is a matter of operational policy of the respective payment gateway company and ‘Cloud Tailor’ cannot be held responsible for the same.

You can be rest assured that ‘Cloud Tailor Interfaces’ trusted payment gateway partners use best possible secure encryption technology to keep your transaction details confidential at all times. We only have access to the interfaces and the related data shared by our payment gateway providers.

All payments made against the purchases/services on ‘Cloud Tailor Interfaces’ by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. In case of overseas remittances, the applicable foreign exchange rules, all applicable processing charges and regulations will apply.

Before shipping / delivering your order to you, ‘Cloud Tailor Interfaces’ or its authorized staff / consultants / personnel may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Credit/Debit Card/ Net Banking Details:

You agree, understand and confirm that the Credit/Debit card/Net banking/UPI details provided by you for purchase of products on ‘Cloud Tailor Interfaces’ will be correct and accurate and you shall not use the credit/debit card/net banking which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit/debit card/ net banking details when making payment on ‘Cloud Tailor Interfaces’. Your credit/debit card/ net banking information never reaches ‘Cloud Tailor Interfaces’, we just get pass, hold or fail message from our payment gateways. The said information will not be utilized and shared by our payment gateways or ‘Cloud Tailor Interfaces’ unless required for fraud verifications or by law, regulation or court order. ‘Cloud Tailor Interfaces’ will not be liable for any credit/debit card/ net banking fraud. The liability for use of a card/net banking fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Fraudalent / Incomplete / Declined Transactions:

Payments for orders can be made through our Online payment methods such as UPI modes, Payment Gateway or with Cash only. We encourage all payments to be made using digital mediums. No other modes of payment are acceptable at any point of time. You undertake to remit the complete payments due to ‘Cloud Tailor Interfaces’ as per the order value agreed while confirming the order. We reserve the right to recover the cost of goods, collection charges and legal expenses from persons using the ‘Cloud Tailor Interfaces’ fraudulently/mischievously; ‘Cloud Tailor Interfaces’ reserves the right to initiate legal proceedings against such persons for fraudulent/mischievous use of the ‘Cloud Tailor Interfaces’ and any other unlawful acts or acts or omissions in breach of these terms and conditions.

We, as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly due to decline or authorization for any Transaction.

Grievance Officer:

Please find below the details of the grievance officer:


Address: CloudTailor, 4th Floor, Growork, Kapil Towers, Nanakramguda, Hyderabad, Telangana - 500032

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.