Refund & Cancellation

REFUNDS & CANCELLATION POLICY applicable for all interfaces of cloudtailor (mobile applications, digital mediums, social websites and applications, CloudTailor and other company owned websites and offline order fulfillment centers (stitching operations centers)


The details of the customer opted and custom-made products, services or product specifications (weight, stitching seam strength, colours and tints, handwork details, sizes and measurements, etc.) as mentioned on Cloud Tailor digital / online mediums (All company owned and related Mobile applications, Digital Online Websites and Company owned social mediums – hereby collectively referred to as ‘Cloud Tailor Interfaces’) and offline fulfilment centers are only approximate values as they are custom fit measurements and may differ based on fabric quality and specifications.


The usage of any and all of the ‘Cloud Tailor Interfaces’ at any point of time, warrants your acceptance of the latest terms in this disclaimer, the clauses of which can change from time to time, due to any updates operational or regulatory requirements.


Products, services or product specifications on ‘Cloud Tailor Interfaces’ are designer styled, hand designed and made, hand crafted and accessories may be hand-picked from various parts of India and other parts of the world, as feasible from time to time. Due to the intricate nature of the products available on our website, including the options to design your own fashion designs and getting them stitched through the ‘Cloud Tailor Interfaces’, we make sure that what you see is as close to the real thing as possible. However, due to the online nature of the custom-designed and custom-fit workflow of the order and the related interactions and engagement model of our mobile app and offline stitching/costume fabrication services, there may be variations in the colors of fabrics, dyes, designs, prints or embroideries of the image you see on your monitor and the actual product. The customer agrees to this fact of variation of color, texture, fabric and cloth stretch, shape or nature of the fabric, threads, accessories due to the online nature of all such transactions on CloudTailor interfaces. The outcome of the dress and garment at Cloud Tailor is dependent on various factors including the skill of the workers and the clarity of the communication between Cloud Tailor and the customer pertaining to the details of the order conveyed through the digital manner of its communication, acceptance and execution.


This is due to the nature of fabric dyes, variations in sizes due to the inherent fabric specification variations (such as stretch/variations and sag), whether at the time of manual stitching of your ordered item, dyeing and other differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.


Refunds on products


Since each garment on Cloud Tailor is completely customized to the measurement, style. look and finish as opted and referenced by the customer to the best information of the staff at Cloud Tailor, refunds will not be permitted on the orders once placed. Hence the garments are made to stitched fit for the as per the desire and need of the said customer, to the extent possible by Cloud Tailor.


Terms for Cancellations of orders:


All orders placed by the customer can be cancelled, except for the following scenarios:


  1. The order has been placed with the Fulfilment center for processing
  2. The fabric for the order has been washed/ironed/cut/stitched
  3. Work on the order has already begun which includes any form of stitching, cutting, fashion designer designing and other such activities related to the order
  4. In all cases of ambiguity, Cloud Tailor reserves the right to decide the possibility of cancellation of the order from case-to-case basis


In such possible cases of cancellation of orders, where permitted as per clauses above, Cloud Tailor reserves the right to reimburse the amounts pertaining to the advance amount collected till such time, except for the cost paid for fabrics, transport, logistics and other incidental charges expended to service the order till such time.


Cloud Tailor will consider a refund only in the following case:


If the fabric supplier(s) who provides the fabrics on Cloud Tailor’s own platform, as a third-party service, has a Fabric return policy and the respective fabric supplier accepts the return or refund as per their own fabric return and refund policies. The time frame for such a grievance to be reported will be commensurate to the fabric provider’s own prescribed return and refund policies.


In such possible cases of cancellation of orders, where permitted as per clauses above, Cloud Tailor reserves the right to reimburse the amounts pertaining to the advance amount collected till such time, except for the cost paid for fabrics, transport, logistics and other incidental charges expended to service the order till such time.


It is to be noted, that if the Fabric provider doesn’t accept the return or replacement of the fabric, Cloud Tailor will not be able to made good any such refund or replacement at its own behest at any point of time.


Terms for Replacement and Alterations:


  1. If Cloud Tailor misplaces any fabric or garment, then the liability of Cloud Tailor is limited to the replacement of the monetary value of the fabric OR replacement of the similar fabric, subject to sufficient proof of purchase value of the fabric is provided by the customer.
  2. If the customer is not satisfied with any of the garment's design or fitting, and the customer intends to cancel the order, the liability of CloudTailor is limited upto to INR Rs. 3,000/- only or the refund of the stitching charges component of the pricing, whichever is higher. In case of the fabric cost being included as a part of the refund, the garment will be retained as CloudTailor property for further audit and quality purposes.
  3. Any alterations to the size of the dress is provided free of cost if the customer walks into any of our centers and the dress / garment has the required cloth available in the stitched seams for such alterations to be possible.
  4. Alterations will always be for a size / measurement change as mentioned in the above clause and will not be for any style change or change in any main style of the garment. Eg: Making a full sleeve into a sleeveless blouse, will not be termed as an alteration.
  5. The customer confirms that she/he has taken precaution to ensure that the measurements for each personalized fashion order has been submitted and mentioned in the app with due caution and verification.
  6. In cases of outstation orders (where Cloud Tailor doesn’t provide a pickup and delivery service), any alterations beyond a 7-day timeline (from the date of delivery of the finished garment) will need the customer to bear the shipping costs for the alterations to be done at the nearest Cloud Tailor center.
  7. Any pickup and delivery service for alterations beyond the 7-day timeline in all pincodes served by Cloud Tailor for pickup/delivery service, will be charged extra as decided by the management of Cloud Tailor from time to time.
  8. Any items or orders stitched at a discounted cost while applying a coupon code or discount code are not refundable under any circumstance.


You can email us at: for any queries regarding these terms


Engage with your fashion like never before


© Tailortech Private Limited. 2022

CloudTailor - Every Woman’s Online Tailor

CloudTailor is every woman’s online tailor. Our personalised designing and stitching services assures that every outfit we stitch will fit your body perfectly. If you need alterations at any time in your life, use our Lifetime Free Alteration service to get it altered in any of our centres.

We can design and stitch anarkali suits, anarkali dress, lehengas for wedding, sharara dress, punjabi suits, party wear gown, party wear saree, formal trousers, shirts, blazers, T-shirts - if you need it, we will make it for you.

Most of our clients love twinning with their daughters. We stitch matching dresses for mother and daughters and create great bonds and beautiful memories.

For our clients who are pregnant, Cloudtailor’s customised women’s clothing service can stitch clothes that fit your body and keep you comfortable.

Our specially abled clients can shop online for beautiful fabrics at Cloudtailor’s online marketplace. These fabrics can be sent directly to our Fashion Centres. No need to step out.

Our Services are for Your Comfort.

We guarantee a great fit and perfect outfit for every woman. And this is how we make it comfortable for you.

  • Don’t know your size? We have Doorstep Measurement Service.
  • Don’t know what style? Just Video-call our Experienced Designers.
  • Need your outfit on time? You can see the Progress Live on Your App and we will deliver on the day promised to you.
  • Too lazy to get out of home? We have Doorstep Pickup and Drop
  • Don’t have a fabric and can’t step out? Buy beautiful fabrics Online from our marketplace and deliver the fabric directly to our Fashion Centres.
  • Doesn’t fit? Get Lifetime Free Alterations, for any number of times.
  • Wan't something urgently? Use our “Ready to Fit” option.

Any Style. Any Body. Any Choice.

Your readymade outfit may fit on the thighs but not on the waist, may fit your body but be tight on the sleeves, maybe too long or an inch short, maybe you’d prefer a different colour. Cloudtailor’s online tailoring services will stitch anything you need, in your size.

Our Top Custom Clothing Categories

Abaya : Traditionally, Abayas are black, however, women wear different colours to express themselves fashionably. Since the Abaya is the only garment seen on those that wear it, with time, it has evolved to make a fashion statement for women. CloudTailor can adorn your Abayas with beautiful embellishments and craft them into many different designs.

Blouse : Earlier, the blouse was made from the same fabric as the sari. Many sarees came with the excess fabric at the end so that it could be cut off and made into a matching choli. In the modern times, designers have reimagined the blouse. With Cloudtailor’s online tailoring service, you can get innovative necklines, sleeve styles, embroidery, sequins etc. and turn your blouse into a designer masterpiece.

Churidar : For the perfect Churidar, the stretch of the material is crucial as they are tight fitted. CloudTailor understands this and much more about the churidar. Choose our online tailoring services to get the churidar that fits you perfectly and still keeps it easy for you to bend the legs.

Gown : Gowns can be customised to different occasions and have been assigned different names as per its function.

Evening Gown : An evening gown, evening dress or gown is a long dress usually worn by women for formal occasions. Evening gowns are usually made of luxurious fabrics such as velvet, chiffon, satin, organza or silk.

Wedding Gowns : A wedding dress or bridal gown, as you might know, is the dress worn by the bride for her wedding. It’s one of the most precious pieces of clothing worn by a woman in her lifetime and she puts in a lot of effort to make it perfect.

Each gown can be customised and stitched by your online tailor, CloudTailor, in your style and size.

Jackets : A Jacket can be the most versatile pairing garment in a woman’s wardrobe. It goes with dresses, lehengas or formal pants. Jackets are worn to make a fashion statement, or to protect from the wind and cold. Get jackets customised to pair with different outfits, stitched as per your size, from CloudTailor - every woman’s online tailor.

Jumpsuits : A jumpsuit is a versatile garment that can be worn for parties, picnic, playdates, office or travel. Based on the occasion, the fabric, design and colours can be customised and stitched as per your body size by Cloudtailor’s hassle-free online tailoring services.

Kurta/Kurti : Today, there are no set rules for a kurta or kurti. This versatile garment can be paired with salwars, churidars, skirts, ghagras, shorts or jeans. The kurta is sometimes worn as a skirt, clinched at the hip with a belt to add structure. Your Kurta style can be customised and stitched by CloudTailor to fit your body perfectly. You can also twin with your little one by wearing the same style of kurtas. Twinning creates a solid bonding moment with your little girl and a great photo opportunity for everlasting memories.

Lehenga : Every woman has a lehenga-choli in her wardrobe. Each region in India has its own traditional rendition of the lehenga and can be distinguished by patterns and styles of traditional embroidery. Get the lehenga you want, customised, stitched, embellished and home-delivered, from CloudTailor. Our online designers will help you customize your design over detailed video calls. We guarantee a great fit and offer Lifetime Free Alterations.

Pants and Trousers : Fit is everything when it comes to choosing the right pants. Get the pants customised to your length and size that fits your waist, hips and thighs perfectly. No more compromises.

Your pants can be made from different materials - such as denim jeans, corduroy pants, or synthetic materials like polyester and lycra. They come in different styles - High-waist, Dress pants, Jeans, Overalls or Jumpsuits, Culottes; Harem pants; Baggy pants; Bell Bottoms/ Flared pants.

Salwar Kameez : Salwar-Kameez-Dupatta - there’s no place you can’t go after wearing this combination. It is another staple in a woman’s wardrobe. Office, weddings, outings, temples, parties,a salwar-kurta fits into any occasion. Get all your salwar-kameez sets stitched by CloudTailor - every woman’s online tailor.

About CloudTailor

CloudTailor has worked hard on solving every problem that women face with readymade garments and tailors. We can design and stitch any outfit you need. We have onboarded the best and highly experienced tailors and designers into our fulfilment centres. All our employees are vaccinated and operate out of sanisited and healthy service centres.

We will strive to continuously reimagine and offer the best online tailoring services and curated multi-format digital experiences for custom-fit clothing to all women across the globe, at an affordable cost, with skilled quality and in the promised delivery time. CloudTailor aspires to be every woman’s tailor that offers the best custom clothing solutions in India.

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