The details of the customer opted and custom-made products, services or product specifications (weight, stitching seam strength, colours and tints, handwork details, sizes and measurements, etc.) as mentioned on Cloud Tailor digital / online mediums (All company owned and related Mobile applications, Digital Online Websites and Company owned social mediums – hereby collectively referred to as ‘Cloud Tailor Interfaces’) and offline fulfilment centres are only approximate values as they are custom fit measurements and may differ based on fabric quality and specifications.
The usage of any and all of the ‘Cloud Tailor Interfaces’ at any point of time, warrants your acceptance of the latest terms in this disclaimer, the clauses of which can change from time to time, due to any updates operational or regulatory requirements.
Products, services or product specifications on ‘Cloud Tailor Interfaces’ are designer styled, hand designed and made, hand crafted and accessories may be hand-picked from various parts of India and other parts of the world, as feasible from time to time. Due to the intricate nature of the products available on our website, including the options to design your own fashion designs and getting them stitched through the ‘Cloud Tailor Interfaces’, we make sure that what you see is as close to the real thing as possible. However, due to the online nature of the custom-designed and custom-fit workflow of the order and the related interactions and engagement model of our mobile app and offline stitching/costume fabrication services, there may be variations in the colours of fabrics, dyes, designs, prints or embroideries of the image you see on your monitor and the actual product. The customer agrees to this fact of variation of color, texture, fabric and cloth stretch, shape or nature of the fabric, threads, accessories due to the online nature of all such transactions on CloudTailor interfaces. The outcome of the dress and garment at Cloud Tailor is dependent on various factors including the skill of the workers and the clarity of the communication between Cloud Tailor and the customer pertaining to the details of the order conveyed through the digital manner of its communication, acceptance and execution.
This is due to the nature of fabric dyes, variations in sizes due to the inherent fabric specification variations (such as stretch/variations and sag), whether at the time of manual stitching of your ordered item, dyeing and other differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.
Refunds on products and services provided:
Terms for Cancellations of orders:
All orders placed by the customer can be cancelled, except for the following scenarios:
In such possible cases of cancellation of orders, where permitted as per clauses above, Cloud Tailor reserves the right to reimburse the amounts pertaining to the advance amount collected till such time, except for the cost paid for fabrics, transport, logistics and other incidental charges expended to service the order till such time.
Cloud Tailor will consider a refund only in the following case:
If the fabric supplier(s) who provides the fabrics on Cloud Tailor’s own platform, as a third-party service, has a Fabric return policy and the respective fabric supplier accepts the return or refund as per their own fabric return and refund policies. The time frame for such a grievance to be reported will be commensurate to the fabric provider’s own prescribed return and refund policies.
In such possible cases of cancellation of orders, where permitted as per clauses above, Cloud Tailor reserves the right to reimburse the amounts pertaining to the advance amount collected till such time, except for the cost paid for fabrics, transport, logistics and other incidental charges expended to service the order till such time.
It is to be noted, that if the Fabric provider doesn’t accept the return or replacement of the fabric, Cloud Tailor will not be able to make any such refund or replacement at its own behest at any point of time.
Terms for Replacement and Alterations:
You can email us at: grievance@cloudtailor.in or call our call center at : +91 80 6900 7900 for any queries regarding these terms.
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