Terms of usage

TERMS OF USAGE APPLICABLE FOR ALL INTERFACES OF CLOUDTAILOR (MOBILE APPLICATIONS, DIGITAL MEDIUMS, SOCIAL WEBSITES AND APPLICATIONS, CLOUDTAILOR AND OTHER COMPANY OWNED WEBSITES AND OFFLINE ORDER FULFILLMENT CENTERS (STITCHING OPERATIONS CENTERS):

Cloud Tailor is an online and offline hybrid model for servicing customers for their custom stitchedcostumes and fashionwear. The details of the products, services or product specifications (weight,stitching seam strength, colours and tints, handwork details, sizes and measurements, etc.) as mentioned on Cloud Tailor digital / online mediums (All company owned and related Mobile applications, Digital Online Websites and Company owned social mediums - hereby collectivelyreferred to as 'Cloud Tailor Interfaces') and offline fulfilment centers are only approximate valuesas they are custom fit measurements and may differ based on fabric quality and specifications.

Use of the Site is available only to persons who can legally enter into contracts under applicablelaws. Persons who are "incompetent to contract", within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use 'Cloud Tailor Interfaces'. 'Cloud Tailor' and related entities reserve the right to terminate your access to the 'Cloud Tailor Interfaces', if it discovers that you are under the age of 18 years or suffers from any other disability,as recognized under Indian Contract Act, 1872. The jurisdiction of all disputes related to 'Cloud Tailor Interfaces' and its order / fulfilment related disputes will be Hyderabad, Telangana.

It is required to register with us with the required information to be able to access 'Cloud Tailor Interfaces'. As a registered member, you agree to provide true, accurate, current, and complete information about yourself as prompted by the site's registration form. Registration whereprohibited under any law shall be void. 'Cloud Tailor Interfaces' reserves the right to revoke or terminate your registration for any reason at any time, without notice.

At all times, the terms (or related or similar terms) in any communications, interfaces or related platforms:

'Free Alterations' would always mean, basic and permissible size and measurement alterations in the garments stitched by Cloud Tailor. The decision of Cloud Tailor team pertaining to the possibility of any alterations in the garment is final and will be binding on the customer. Style, design, or dress type changes will not be permissible under these terms at any time. Change of the garment to fit another individual will also not be covered in these terms at any time. All such applicable alterations will be complimentary if the customer walks into any of the Cloud Tailor authorized alteration centers in India or abroad. Service Charges may apply for any pickup or delivery of such alteration requirements from any place as per logistics and applicable service charges and the same will need to be paid by the customer. Cloud Tailor will not be responsible for any financial, monetary, or other losses or issues faced by the customer if these terms are not fulfilled by Cloud Tailor.

'Doorstep Measurements' would always refer to our serviceable pin codes in the states in India or abroad as notified by Cloud Tailor app/website from time to time. This service is provided on a 'best effort' basis and Cloud Tailor and its team, partners, and/or any associates may not be able to provide these services at any time due to acts of god, climate conditions, heavy workloads, and order volume or due to management decisions in the company. Cloud Tailor will not be responsible for any financial, monetary, or other losses or issues faced by the customer if these terms are not fulfilled by Cloud Tailor.

'Fashion Designer Consultation' would always mean 'mobile app' based or WhatsApp based Fashion designer consultation. Fashion Designers may or may not be direct employees of Cloud Tailor and the final quality of the design or consultation outcome cannot be guaranteed by Cloud Tailor at any time. The service of a Fashion Designer is purely on a 'Best Effort' basis and hence any scheduled appointments or interfaces may be delayed or dropped by any CloudTailor team member/associates/partners due to various reasons, some of which may not be in company control. Cloud Tailor will not be responsible for any financial, monetary, or other losses or issues faced by the customer if these terms are not fulfilled by Cloud Tailor.

Electronic Communications:

When you use the 'Cloud Tailor Interfaces' or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronicallyand give your consent to receive communications electronically from us periodically, when required.

Since all the orders are custom stitched, we don't have a policy of returns for the order. We do however strive to ensure that the custom fit dress is made to the order specification to the extent possible without staff and manpower involved. For Pickup/drop order (Within the specified pin code coverage of a fulfillment center) for an applicable order, we can carry out single time alterations to the sizes and measurements within certain limits of excess cloth and fitment possible. Customer can also call us at our customer service number +91 8069007900, which remains open from Monday to Friday between 10.00AM to 4.00PM (1ST) except declared holidays. We will call you back in case of any calls missed due to high call volume.

Reviews, Feedback, Submissions:

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to 'Cloud Tailor Interfaces' directly or otherwise disclosed,submitted or offered in connection with your use of this 'Cloud Tailor Interfaces' (collectively referred to "Comments") will remain 'Cloud Tailor Interfaces' property. Such disclosure, submission or offer of any comments shall constitute an assignment to 'Cloud Tailor Interfaces' of all worldwide rights, titles and interests in all copyrights and other intellectual properties in thecomments, thus, it exclusively owns all such rights, titles and interests and shall not be limited inany way in its use, commercial or otherwise. 'Cloud Tailor Interfaces' will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. 'Cloud Tailor Interfaces' is and shall be under no obligation (1) to maintain any Comments in confidence; or (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You furtheragree that no comments submitted by you to the site will be libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

'Cloud Tailor Interfaces' does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comment submitted to the Site. You grant 'Cloud Tailor Interfaces' the right to use the name that you submit in connection with any ofthe posted comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any comments (Source of Images, text, slogans andcomments you make and you agree to completely indemnify 'Cloud Tailor Interfaces' and its affiliates for all claims resulting from any Comments you submit, we take no responsibility and assume no liability for any comments submitted by you or any third party whatsoever and at anypoint of time.

Accuracy of Content/ Information of Products on the 'Cloud Tailor Interfaces':

While 'Cloud Tailor Interfaces' strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, 'Cloud Tailor Interfaces' shall have the right, on our sole discretion, to modify the type of dresses, patterns and designs and their prices of the type of products as per the region and area of servicing or information of the products or to refuse or cancel any orders placed for that product, unless the product has already been despatched. "spam".

Alterations or Quality Error Request:

Please note any request for alterations or stitching quality issue will only be entertained within 7 days of receiving the order. Beyond this point no request will be taken into consideration. "spam".

COVID 19 and other emergency situations:

As the COVID 19 pandemic (or any future contingencies/pandemics) continues, Govt. of India has announced extensive lockdown and restrictions to certain parts of country, owing to which production and Shipping of all orders will start after the lockdown opens. Your orders are safe with us and we will be working towards fulfilling them in the meantime, so keep them coming! StaySafe. Stay Inside. The coverage of lockdowns to pincodes / zipcodes in India and abroad will affect our serviceability and we request your support and continued patronage.

Use of Gift Coupons and Gift Cards/Vouchers:

Please note that we may be using the services of a third party provider for issuing Gift Coupons and Gift Cards. Hence the service availability for issuance and redemption will depend on the service parameters of such partners. Please reach out to us for any issues faced during the use of Gift cards and we will take up the matter with the service provider.

Cancellation Policy:
Please note that an order cannot be cancelled if:

This is due to the nature of fabric dyes, variations in sizes due to the inherent fabric specification variations (such as stretch/variations and sag), whether at the time of manual stitching of your ordered item, dyeing and other differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors. Ver 2.0 – DISCLAIMER DOCUMENT – CLOUD TAILOR – TAILORTECH PRIVATE LIMITED We do not endorse and are not responsible for:

  • The fabric has been picked up for styling and stitching
  • the fabric has been sourced by us
  • cutting of the cloth / fabric for the order has been commenced
  • Any sort of work has commenced on the fabrics, which is either given by the customer orsourced by us

We recommend that you check the fabrics and the reference dresses in front of the Pickup/Delivery executive for any damages and wear and tear, before handing it over to them.

Please call us on +91 8069007900 and select the appropriate country and city and request for cancellation of the order, till such time that such feature is made available on the Cloud Tailor mobile phone applications or the website. Please leave us a message/SMS in case of we not being able to answer the call due to high call volume. We will revert to you and update you on thestatus of the order. The options on the IVRS system may also change from time to time as per our company structure and processes to offer better services to our customers.

Payment for Online Orders and Shopping through 'Cloud Tailor Interfaces':

'Cloud Tailor Interfaces' offer you multiple payment methods to make your purchase by using options such as Visa, MasterCard, Diners and American Express credit/debit cards, UPI, Netbanking options in India and other countries, through its selected government approved third- party payment gateways or payment processors. The availability of the services of such payment gateways in all countries is a matter of operational policy of the respective payment gateway company and 'Cloud Tailor' cannot be held responsible for the same.

You can be rest assured that 'Cloud Tailor Interfaces' trusted payment gateway partners use bestpossible secure encryption technology to keep your transaction details confidential at all times. We only have access to the interfaces and the related data shared by our payment gateway providers.

You can be rest assured that 'Cloud Tailor Interfaces' trusted payment gateway partners use bestpossible secure encryption technology to keep your transaction details confidential at all times. We only have access to the interfaces and the related data shared by our payment gateway providers.

All payments made against the purchases/services on 'Cloud Tailor Interfaces' by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. In case of overseas remittances, the applicable foreign exchange rules, all applicable processing charges andregulations will apply.

Before shipping/ delivering your order to you, 'Cloud Tailor Interfaces' or its authorized staff / consultants / personnel may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrumentused by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Credit/Debit Card/ Net Banking Details:

You agree, understand and confirm that the Credit/Debit card/Net banking/UPI details provided by you for purchase of products on 'Cloud Tailor Interfaces' will be correct and accurate and youshall not use the credit/debit card/net banking which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit/debit card/ net banking details when making payment on 'Cloud Tailor Interfaces'. Your credit/ debit card/ net banking information neverreaches 'Cloud Tailor Interfaces', we just get pass, hold or fail message from our payment gateways. The said information will not be utilized and shared by our payment gateways or 'Cloud Tailor Interfaces' unless required for fraud verifications or by law, regulation or court order. 'CloudTailor Interfaces' will not be liable for any credit/debit card/ net banking fraud. The liability for useof a card/net banking fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Fraudalent /Incomplete/ Declined Transactions:

Payments for orders can be made through our Online payment methods such as UPI modes, Payment Gateway or with Cash only. We encourage all payments to be made using digital mediums. No other modes of payment are acceptable at any point of time. You undertake to remitthe complete payments due to 'Cloud Tailor Interfaces' as per the order value agreed while confirming the order. We reserve the right to recover the cost of goods, collection charges and legal expenses from persons using the 'Cloud Tailor Interfaces' fraudulently/mischievously; 'Cloud Tailor Interfaces' reserves the right to initiate legal proceedings against such persons for fraudulent/mischievous use of the 'Cloud Tailor Interfaces' and any other unlawful acts or acts oromissions in breach of these terms and conditions.

We, as a merchant shall be under no liability whatsoever in respect of any loss or damage arisingdirectly or indirectly due to decline or authorization for any Transaction.

'Right to be forgotten' User Data Deletion related information:

Deleting customer identification data, whether at the expiry of an agreement or contract, or as part of a 'right to erasure' request, previously known as 'the right to be forgotten'. Under GDPR, data controllers and processors are obliged to return or delete all personal data after the end of services, or on expiry of a contract or agreement, unless it's necessary to retain the data by law.

This also includes the right to be forgotten - also known as 'right to erasure' - whereby our registered users can demand that their data is deleted if it's no longer necessary for the purpose it was collected, or there is no 'compelling' reason for its continued processing.

Our registered users can also demand that their data is erased if they've withdrawn their consent for their data to be collected, or object to the way it is being processed. The controller is responsible for telling other organisations to delete any links to copies of that data, as well as the copies themselves.

The right to erasure does not provide an absolute 'right to be forgotten '. Our registered users have a right to have personal data erased and to prevent processing in specific circumstances:

  • All orders placed by the customer can be cancelled, except for the following scenarios:

    • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
    • When the individual withdraws consent.
    • When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
    • The personal data was unlawfully processed (in breach of the GDPR).
    • The personal data has to be erased in order to comply with a legal obligation.
  • So, if just one of these conditions applies,we will delete and remove data and recorded calls 'without undue delay', and specifically within a month, barring exceptional circumstances. Please note that such data related requirements will vary from time to time as per the law of the land and the data governing authority requirements.

Grievance Officer:

Please find below the details of the grievance officer:

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019,and the Rules enacted under those laws.

© Tailortech Private Limited. 2022

Cloudtailor - Every Woman’s Online Tailor

Cloudtailor is every woman’s online tailor. Our personalised designing and stitching services assures that every outfit we stitch will fit your body perfectly. If you need alterations at any time in your life, use our Lifetime Free Alteration service to get it altered in any of our centres.

We can design and stitch anarkali suits, anarkali dress, lehengas for wedding, sharara dress, punjabi suits, party wear gown, party wear saree, formal trousers, shirts, blazers, T-shirts - if you need it, we will make it for you.

Most of our clients love twinning with their daughters. We stitch matching dresses for mother and daughters and create great bonds and beautiful memories.

For our clients who are pregnant, Cloudtailor’s customised women’s clothing service can stitch clothes that fit your body and keep you comfortable.

Our specially abled clients can shop online for beautiful fabrics at Cloudtailor’s online marketplace. These fabrics can be sent directly to our Fashion Centres. No need to step out.

Our Services are for Your Comfort.

We guarantee a great fit and perfect outfit for every woman. And this is how we make it comfortable for you.

  • Don’t know your size? We have Doorstep Measurement Service.
  • Don’t know what style? Just Video-call our Experienced Designers.
  • Need your outfit on time? You can see the Progress Live on Your App and we will deliver on the day promised to you.
  • Too lazy to get out of home? We have Doorstep Pickup and Drop
  • Don’t have a fabric and can’t step out? Buy beautiful fabrics Online from our marketplace and deliver the fabric directly to our Fashion Centres.
  • Doesn’t fit? Get Lifetime Free Alterations, for any number of times.
  • Wan't something urgently? Use our “Ready to Fit” option.
Any Style. Any Body. Any Choice.

Your readymade outfit may fit on the thighs but not on the waist, may fit your body but be tight on the sleeves, maybe too long or an inch short, maybe you’d prefer a different colour. Cloudtailor’s online tailoring services will stitch anything you need, in your size.

Our Top Custom Clothing Categories

Abaya : Traditionally, Abayas are black, however, women wear different colours to express themselves fashionably. Since the Abaya is the only garment seen on those that wear it, with time, it has evolved to make a fashion statement for women. Cloudtailor can adorn your Abayas with beautiful embellishments and craft them into many different designs.

Blouse : Earlier, the blouse was made from the same fabric as the sari. Many sarees came with the excess fabric at the end so that it could be cut off and made into a matching choli. In the modern times, designers have reimagined the blouse. With Cloudtailor’s online tailoring service, you can get innovative necklines, sleeve styles, embroidery, sequins etc. and turn your blouse into a designer masterpiece.

Churidar : For the perfect Churidar, the stretch of the material is crucial as they are tight fitted. Cloudtailor understands this and much more about the churidar. Choose our online tailoring services to get the churidar that fits you perfectly and still keeps it easy for you to bend the legs.

Gown : Gowns can be customised to different occasions and have been assigned different names as per its function.

Evening Gown : An evening gown, evening dress or gown is a long dress usually worn by women for formal occasions. Evening gowns are usually made of luxurious fabrics such as velvet, chiffon, satin, organza or silk.

Wedding Gowns : A wedding dress or bridal gown, as you might know, is the dress worn by the bride for her wedding. It’s one of the most precious pieces of clothing worn by a woman in her lifetime and she puts in a lot of effort to make it perfect.

Each gown can be customised and stitched by your online tailor, Cloudtailor, in your style and size.

Jackets : A Jacket can be the most versatile pairing garment in a woman’s wardrobe. It goes with dresses, lehengas or formal pants. Jackets are worn to make a fashion statement, or to protect from the wind and cold. Get jackets customised to pair with different outfits, stitched as per your size, from Cloudtailor - every woman’s online tailor.

Jumpsuits : A jumpsuit is a versatile garment that can be worn for parties, picnic, playdates, office or travel. Based on the occasion, the fabric, design and colours can be customised and stitched as per your body size by Cloudtailor’s hassle-free online tailoring services.

Kurta/Kurti : Today, there are no set rules for a kurta or kurti. This versatile garment can be paired with salwars, churidars, skirts, ghagras, shorts or jeans. The kurta is sometimes worn as a skirt, clinched at the hip with a belt to add structure. Your Kurta style can be customised and stitched by Cloudtailor to fit your body perfectly. You can also twin with your little one by wearing the same style of kurtas. Twinning creates a solid bonding moment with your little girl and a great photo opportunity for everlasting memories.

Lehenga : Every woman has a lehenga-choli in her wardrobe. Each region in India has its own traditional rendition of the lehenga and can be distinguished by patterns and styles of traditional embroidery. Get the lehenga you want, customised, stitched, embellished and home-delivered, from Cloudtailor. Our online designers will help you customize your design over detailed video calls. We guarantee a great fit and offer Lifetime Free Alterations.

Pants and Trousers : Fit is everything when it comes to choosing the right pants. Get the pants customised to your length and size that fits your waist, hips and thighs perfectly. No more compromises.

Your pants can be made from different materials - such as denim jeans, corduroy pants, or synthetic materials like polyester and lycra. They come in different styles - High-waist, Dress pants, Jeans, Overalls or Jumpsuits, Culottes; Harem pants; Baggy pants; Bell Bottoms/ Flared pants.

Salwar Kameez : Salwar-Kameez-Dupatta - there’s no place you can’t go after wearing this combination. It is another staple in a woman’s wardrobe. Office, weddings, outings, temples, parties, a salwar-kurta fits into any occasion. Get all your salwar-kameez sets stitched by Cloudtailor - every woman’s online tailor.

About Cloudtailor

Cloudtailor has worked hard on solving every problem that women face with readymade garments and tailors. We can design and stitch any outfit you need. We have onboarded the best and highly experienced tailors and designers into our fulfilment centres. All our employees are vaccinated and operate out of sanisited and healthy service centres.

We will strive to continuously reimagine and offer the best online tailoring services and curated multi-format digital experiences for custom-fit clothing to all women across the globe, at an affordable cost, with skilled quality and in the promised delivery time. Cloudtailor aspires to be every woman’s tailor that offers the best custom clothing solutions in India.