Can I partially cancel my order?
Yes, you can cancel your order or partially cancel your stitching order if it hasn’t reached our master. Once it gets to our master, we will not be able to cancel. We will notify you at every step. Please contact us regarding the issue. We will be glad to solve it instead of you having to cancel your order.
Will I get a refund if the wrong card is delivered?
If you find that the wrong Gift Card has been delivered to you, contact us immediately in order to get the issue resolved. You can return the entire package (with the Gift Card intact & unused) within a period of seven days in order to get replacement. We have a no-refund policy whatsoever. You should notify us immediately if you find that the delivered package has been tampered with or soiled in any way so that it can be replaced.
How do I order a Gift Card or an E-Gift Card?
Ordering a Gift Card or an E-Gift Card through CloudTailor’s website cloudtailor.com, app, or EBO is simple. First, you can create your card by choosing the design. Then, select or type in the amount you want to spend, the denomination, and the receiver’s details. Then, click the “submit” button, which will take you to the checkout page. Simply enter your billing and shipping information on the Checkout page, then select the best payment option to finish the transaction.
Where are these Gift Cards accepted?
The CloudTailor's Terms and Conditions govern how you may use a Gift Card or an E-Gift Card. You can use your gift card on the CloudTailor website (www.cloudtailor.com), mobile app or EBO. Under the "Terms & Conditions", you can find the restrictions or unusual circumstances that apply.
Can Gift Cards or E-Gift Cards be recharged after purchase?
Unfortunately, there is no option to recharge the E-gift card currently. However, the terms and conditions of the brand determine whether you can recharge the gift card or not!
Does a Gift Card have an expiry date?
The Gift Card is valid for 365 days from the date of issue.
How can I update the card balance of gift cards in my Account?
You can follow the given steps:
1. Log into CloudTailor’s website or app
2. Click on the gift card and select the “Check Balance” tab
3. Enter the Gift Card Number and the Gift Card Pin to check your balance
How many Gift Cards can I order in one purchase?
Are there any terms and conditions involved?
Yes, CloudTailor governs some terms and conditions that you must know.
1. You can redeem the gift card only on our website www.cloudtailor.com or the CloudTailor app, or our EBOs
2. The gift card is valid for 365 days from the date of issue
3. You shouldn’t redeem the gift card number in the “Coupon Code” section
4. You can use more than one gift card for one order. Furthermore, you can use up to 5 Gift Cards per order.
5. You cannot recharge the gift card
6. The gift card is valid for stitching charges only
7. You cannot encash this gift card
8. You cannot transfer the gift card
For more information, visit the “Terms and Conditions” section.
What do I do if my Gift Card is stolen/ there is fraud detected in relation to my Gift Card?
In the event of a lost or stolen card, or the discovery of any fraud or abuse, the customer can send an email with authentication information. Please drop us an email at email@example.com, or you can call us at +91 8069007900.
Are there any minimum security requirements/precautions that I would need to take in respect of the Gift Cards?
It is vital to maintain the strictest confidentiality and not disclose to anybody the passwords and the gift card pin you or your acquaintances generate on the website.
Can I spend more than the amount on my gift card?
Yes, you can shop for more than the gift card's value. However, you'll have to pay the difference.
What is the difference between a Gift Card & a Gift Voucher ?
You can understand the difference through the following comparison:
1. It looks like any ATM or debit card.
2. You can redeem a gift card in multiple purchases.
3. Unused funds will remain intact in the card for further use.
1. It is a classic printed paper.
2. You must use the gift voucher to its full extent in a single purchase.
3. Unused funds will go in vain.
4. Each voucher is only for single use.
Can I purchase a gift card in bulk for a client or employee?
Will I receive a discount if I buy in bulk?
Although we do not offer specific discounts on gift cards, you can send us your request, and we'll be happy to consider your request. However, CloudTailor reserves the right to deny discounts on the Gift Cards.
If I make a direct purchase from www.cloudtailor.com, will I receive a special discount?
No. Unfortunately, there is no specific provision for a direct discount.
I have a gift card for Rs. 2000, but I only spent Rs. 1150. What will happen to the remaining Rs. 850?
Your remaining amount is safe with us. If your card has any leftover money you have not spent so far, it will stay in your account, and you can use it for your next purchase.
Is this gift certificate redeemable for CASH?
No. You can only use the gift cards to place orders with us. You cannot redeem them for cash.
Can I receive a new gift card if I lost the one I had?
Your gift card is your responsibility. CloudTailor.com does not have a provision to provide a fresh gift card if you misplace it.
Will I be able to buy a gift certificate for use outside of India?
Currently, we do not offer our gift certificates outside of India. Therefore, India is the only country where you can redeem a gift card.
Can I place an order using my usual email address, or must I create a new purchasing ID?
When registering with us, you can use any valid email address of your choice, and you can use the same information to make purchases.
What happens if I forget my password or don't have one?
Can I give the item to someone else as a gift?
Yes. You can buy and gift an item to someone. You will have to submit the receiver’s details while placing the order.
How can I purchase a gift card?
We accept various payment methods, including online banking, debit cards, and credit cards. Visit the checkout page's payment alternatives, specially designed for your convenience.
Are there any additional taxes or hidden fees?
You simply pay the price that you see on the checkout page. CloudTailor is committed to ensuring that “What you see is what you get, and there are no taxes or hidden fees.”
Will the order also include an invoice?
Yes, we will send invoices along with your order. Soon after the transaction, the customer will receive an email containing information on the sales invoice. You may use the invoice for any ensuing claims.
Will I receive a confirmation after placing an order?
Yes, you will receive the confirmation through E-mail & also via SMS.
Whom do I contact for doubts related to payments?
The gift cards will be supplied in what manner?
Once you order a gift card, you will immediately receive an e-card via email.
Is delivery to other countries possible?
Yes. As our Gift Card is an electronic card, you can send the gift card to people in any corner of the world as long as they have a valid email address/mobile number. However, you can redeem the gift card only in India.
How long does delivery take?
Once you place the order, the receiver will receive the gift card immediately via E-mail.
Does shipment come with fees?
Since it is an Electronic E-Card, you will not be charged anything extra. However, you can see the details on the check-out page while placing the order. Therefore, you pay only what you see, and we do not have any hidden charges.
Which location/s have a COD facility?
No. COD facility is NOT available.
My order, can I cancel it?
Once purchased, you cannot cancel gift cards, certificates, or e-gift cards.
If the wrong card is sent, will I receive a refund?
If you discover that you have received the incorrect Gift Card, please get in touch with us immediately. We will be happy to resolve any issues. Please drop us an email at firstname.lastname@example.org, or you can call us at +91 8069007900.
What happens if my gift card order is cancelled?
If your gift card order is cancelled in any circumstances, you will receive a refund in your original form of payment method within 3-5 business days.